The Hidden Cost of Returns: What Happens After You Click “Return”?
The Hidden Cost of Returns: What Happens After You Click “Return”? in Birmingham, See official event dates, Check official times, at Design Factory Birmingham. What...

What really happens after you return an online purchase? Sending something back can feel quick and simple, but the journey of a returned product is often much more complicated. This free, interactive Festival of Social Science event invites you to explore the hidden environmental, financial and human costs of product returns in fast fashion and e-commerce. Through a series of hands-on activities, you can follow the journey of a returned product from the customer through collection, transport, warehouse processing and grading, before discovering the different places it may end up, including resale, rework, recycling or disposal. You can explore the less visible costs of returns, including consumer time, retailer costs, transport and waste, and see how changing shopping habits and new approaches such as peer-to-peer returns could reshape...
- Date
- See official event dates
- Time
- Check official times
- Venue
- Design Factory Birmingham
- Address
- North Wing, Aston University Main Building, Aston Triangle, Birmingham, B4 7ET
- Price
- Free